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At Gracieux.in, we value every purchase you make. We are committed to providing a seamless and secure shopping experience. All products sold on our website are 100% genuine, brand new, and quality-checked before dispatch.

In rare cases where a product has a manufacturing defect, customers may request a replacement or refund as per the policy below.

Eligibility for Free Replacement

You may request a free product replacement if:

• The item received has a manufacturing defect or does not work properly.

If a replacement is not available, we will process a full refund to the original payment method.

Replacement Conditions

• A free replacement cannot be created for an item that has already been replaced once.
• If the item has missing parts or accessories, customers are advised to contact the manufacturer directly for assistance.
• If the item is not eligible for free replacement, applicable shipping charges must be borne by the customer.
• The product must be unused and returned in its original packaging with all accessories.

Replacement Will Not Be Accepted If

• The item has already been used.
• The product is damaged due to customer mishandling or improper return shipping.
• The item was purchased from another website or third-party seller.

If the product meets all replacement criteria, the Company will arrange the replacement after verification.

Frequently Asked Questions (FAQs)

1. Can I get a refund if replacement is unavailable?
Yes, if a replacement product is not available, we will issue a full refund.

2. Are shipping charges refundable?
Shipping charges are refundable only if the product qualifies under the free replacement policy.

3. Can I replace a product more than once?
No, a product can only be replaced once.

At Gracieux.in, we are committed to delivering your orders safely and efficiently across India. Please review our shipping terms below:

1. Shipping Coverage:
We currently ship only within India. All domestic orders are dispatched through registered courier companies and/or Speed Post.

2. Order Processing Time:
Orders are processed and shipped within 2 working days from the date of order confirmation, unless otherwise specified at the time of purchase. Delivery timelines are subject to courier company or postal service norms. Gracieux.in and Registered Seller(s) are not liable for delays caused by courier partners.

3. Delivery Address:
All orders will be delivered to the registered shipping address provided at the time of placing the order. Customers are responsible for ensuring accurate address details.

4. Transit Damage:
Gracieux.in and Registered Seller(s) are not responsible for any damage occurring during transit or at the time of delivery. Customers are advised to check the package upon receipt.

5. Shipping Charges:
Shipping costs are calculated based on delivery location and product weight across Pan India.

6. Bulk / B2B Orders:
For bulk or B2B orders, shipping costs may be reduced depending on order quantity and weight.

7. Payment Policy:
Cash on Delivery (COD) is not available. All orders must be prepaid in full before dispatch.

8. Unpaid Orders:
If payment is not completed within 24 hours of placing the order, the order may be automatically cancelled.

Gracieux.in and its Registered Seller(s) are committed to safeguarding your privacy. We maintain the personal information of our customers with the highest level of confidentiality and security. Any collection, use, or disclosure of customer information is carried out strictly in accordance with our Privacy Policy and applicable data protection laws.

We use customer information only for order processing, customer support, improving our services, and ensuring a secure shopping experience. We do not sell, rent, or share personal information with third parties without consent, except where required by law or necessary to fulfill your order.

These Terms and Conditions govern your access to and use of Gracieux.in ("Website"), owned and operated by Gracieux ("Company"). By accessing or using this Website, you agree to be legally bound by these Terms.

1. Eligibility:
You must be at least 18 years of age to use this Website. By using the Website, you confirm that you meet this requirement. You agree not to use the Website for any illegal or unauthorized purpose and to comply with all applicable laws and regulations.

2. Intellectual Property Rights:
All content on this Website, including text, graphics, logos, images, product descriptions, and design elements, is the property of the Company and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, modify, or republish any content without prior written consent.

3. Orders & Payments:
By placing an order on the Website, you agree to pay the listed price along with any applicable taxes and shipping charges. All refunds and replacements are subject to the Company’s Replacement & Refund Policy.

4. Product Warranty & Liability:
The Company warrants that its products are free from manufacturing defects in material and workmanship. The Company’s liability is limited strictly to the replacement or repair of defective products, as determined under the applicable policy.

5. Limitation of Liability:
The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Website or products purchased from it.

6. Indemnification:
You agree to indemnify and hold harmless the Company from any claims, damages, losses, liabilities, or expenses arising out of your misuse of the Website or violation of these Terms.

7. Modification of Terms:
The Company reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

8. Termination:
The Company reserves the right to suspend or terminate your access to the Website if you violate any applicable laws or these Terms. You may terminate your account at any time by contacting the Company in writing.

9. Entire Agreement:
These Terms constitute the entire agreement between you and the Company regarding the use of this Website and supersede any prior agreements or communications.

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Before mounting Gracieux Hangboard

Before mounting the Gracieux Hangboard to the wall inspect the hangboard for any potential damage. If any visible damages or cracks are present do not mount or use the hangboard under any circumstance and contact us immediately.

If you are unsure about the condition of the hangboard or how to mount it properly, follow the instruction manual or contact us immediately. Do not attempt installation without the proper skills. Always ensure mounting is done by a qualified and experienced professional.

What you need for mounting Gracieux Hangboard

• A drilling machine or similar device mounted with the proper bits.
• (32"x 9.5" x 0.75") plywood mounting board.
• Screws: 9 pcs x 3” (for Backboard installation)
• Level and Tape measure

Choose The proper location

Choose your training location wisely. A warm, well-lit, and inviting space will keep you more motivated than a cold garage or dark basement. Create a positive environment with warmth, light, music—whatever helps you stay consistent.

Mounting above a doorway is the easiest option. Solid brick or block walls work best, but plasterwall can be used with proper support. Ideally, fix a 32" × 9.5" × 0.75" plywood backboard to the wall, then attach the hangboard to it. The plywood can be painted (optional) for a cleaner look.

Handling the hangboard

Our climbing hangboards are made from carefully selected natural materials. When handled and installed correctly, they are highly durable and longer-lasting than many plastic hangboards.

• Do not throw boxes loaded with the hangboards
• Do not drop the hangboards on a hard surface.
• Always use the correct screws and/or bolts in every available mounting hole.
• Tighten holds firmly to the wall, but do not over-tighten.
• Double-check the hangboard is securely and correctly fixed before climbing.
• Perform regular safety inspections after installation.
• If any hangboard shows signs of damage, remove and discard it immediately.

Safe installation and regular inspection ensure durability and a secure climbing experience.